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Frequently asked questions
Answers about repairs, emergencies, coverage and quotations.
Use the Request aRepair page or call 0330 122 1250. Our operations team will arrange the correct engineer and coordinate access where required.
Safehouse uses a multi-trade team and allocates the engineer best suited to the job, including plumbing, heating and gas, electrical, roofing, carpentry, windows and doors, kitchens, bathrooms and general maintenance.
Yes. For urgent issues call 0330 122 1250. Outside normal working hours the emergency line is routed to the out-of-hours engineer so the correct trade can be arranged.
We provide quotations for the work we carry out. For larger or more complex jobs we may arrange a site visit before confirming the quotation.
We work predominantly across London and Southern England and can travel further afield for selected contracts.
Our services include plumbing, boilers and heating, gas safety, electrical work, EICRs, roofing, decorating, joinery, flooring, windows and doors, handyman work, kitchens, bathrooms, refurbishments, compliance and general building repairs.
Yes. Letting agents and property managers are a core part of our business. We can coordinate tenant access, reactive maintenance, planned works, compliance inspections and multi-trade repairs through one point of contact.
Yes. Gas work is carried out by Gas Safe registered engineers.